At Modest Promise, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund or exchange within 90 days of your purchase date.
To be eligible for a return or exchange, your item must be in its original condition and packaging, unworn, unwashed, and with all tags attached.
To initiate a return or exchange, please contact our customer service team at Info@modestpromise.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to proceed.
Please note that all shipping costs are non-refundable and customers are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping service and keeping the tracking information for your records.
Once we receive your returned item, we will inspect it and process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for your purchase.
If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order for a full refund or exchange.
If you have any questions or concerns regarding our refund and exchange policy, please do not hesitate to contact our customer service team.